Refund & Cancellation Policy
Our straightforward policy regarding custom AI solutions, implementation services, and subscriptions.
This Refund & Cancellation Policy explains the circumstances under which refunds or cancellations may be available for Services purchased from Spyke AI Technologies ("SpykeAI," "we," "our," or "us") through spykeai.com or through a separate proposal, quotation, order form, or service agreement.
By purchasing our Services, you acknowledge and agree to this Policy.
1. General Refund Policy
Because SpykeAI provides custom AI solutions, implementation services, automations, AI Voice Agents, Chatbots, integrations, development, and other technology services, work may begin shortly after payment.
Accordingly, payments are generally non-refundable once work has commenced, unless otherwise stated in this Policy or agreed in writing.
Refund eligibility may depend on the type of Service, the stage of work, and the specific commercial agreement with the Client.
2. When a Refund May Be Considered
A refund may be considered in circumstances such as:
Where an issue can reasonably be fixed, SpykeAI will generally attempt to correct or remedy the issue before considering a refund.
3. Custom AI Solutions & Implementation Services
Custom Services may include:
- AI Voice Agents
- AI Chatbots
- AI Agents
- Business Automations
- CRM Integrations
- API Integrations
- Custom Software
- AI-generated content
- Workflow development
- System configuration
- Consulting and implementation
Once development, configuration, research, integration, or other work has started, the applicable fees are generally non-refundable. This is because resources, development time, third-party services, and infrastructure may already have been committed to the project.
If a Client cancels a project after work has started, SpykeAI may charge for work completed up to the cancellation date and for any non-refundable third-party costs already incurred.
4. Subscription & Recurring Services
For recurring Services, the Client may cancel future billing in accordance with the cancellation terms applicable to the Service or commercial agreement. Cancellation will generally stop future billing but will not automatically result in a refund for the current billing period.
Fees already paid for a billing period are generally non-refundable unless:
- The applicable agreement specifically provides otherwise; or
- SpykeAI agrees to a refund at its discretion; or
- A refund is required under applicable law.
5. Third-Party Costs
Certain SpykeAI Services may involve third-party costs, including:
Where these costs have already been incurred on behalf of the Client, they may be non-refundable.
SpykeAI is not responsible for refunds relating to third-party services where the applicable third-party provider's own terms do not permit a refund.
6. Refund Requests
If you believe you are eligible for a refund, contact us at: contact@spykeai.com
Refund requests should generally be submitted within 7 days of the relevant payment; or the delivery of the applicable Service, whichever is applicable.
Please include:
- Your name and company name
- Order or invoice number
- Date of payment
- Service purchased
- Reason for the refund request
- Relevant evidence, such as screenshots, recordings, error messages, or other supporting information
SpykeAI may investigate the request before making a decision.
7. Investigation & Resolution
SpykeAI may review:
Where an issue is identified and can reasonably be fixed, SpykeAI may first offer a correction, replacement, or other reasonable remedy instead of a refund.
Refund decisions will be made based on the specific circumstances of each case and the applicable agreement.
8. No Refunds For
Refunds will generally not be provided for:
- Change of mind after purchasing a Service
- Failure to use or implement a delivered Service
- Failure to provide required information, access, approvals, or credentials
- Delays caused by the Client
- Incompatibility with systems that were not disclosed or agreed during implementation
- Third-party platform outages or changes
- Changes to third-party AI models, APIs, pricing, or policies
- Results not meeting expectations where the agreed scope has been delivered
- Business outcomes such as sales, leads, appointments, revenue, or ROI that were not expressly guaranteed
- Work already completed and delivered
- Third-party costs already incurred on behalf of the Client
9. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the transaction.
Approved refunds will normally be processed within 8–10 business days, although the actual time for the funds to appear may depend on the payment provider or financial institution.
10. Changes to This Policy
SpykeAI may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated Effective Date.
The version applicable at the time of purchase will generally govern the relevant transaction, unless otherwise required by applicable law.
Contact Us
For questions regarding refunds, cancellations, or this Policy: