Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
Spyke AI Technologies ("SpykeAI," "we," "our," or "us") respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use spykeai.com, contact us, purchase or use our services, or otherwise interact with us.
1. About Spyke AI Technologies
Spyke AI Technologies is an AI services and technology company based in Hyderabad, Telangana, India. We provide AI-powered solutions and automation services to businesses, including services that may involve processing information on behalf of our business clients.
Depending on the Service being provided, SpykeAI may act as:
A Data Controller/Data Fiduciary
For information we collect directly for our own business purposes, such as website visitors, leads, customers, billing, and account management.
A Service Provider/Data Processor
When processing information on behalf of a business client in connection with an AI agent, automation, CRM integration, chatbot, voice agent, or other service.
The exact role we have in relation to particular information may depend on the nature of the Service and the agreement between SpykeAI and the Client.
2. Information We Collect
a) Information You Provide Directly
You may provide information such as:
We collect only information reasonably necessary for the relevant purpose.
b) Collected Through Our Services
When you use or interact with an AI system or automation provided by SpykeAI, the system may process information depending on how the Service has been configured. This may include:
The specific information processed will depend on the Service purchased and how it is configured.
c) Collected Automatically
When you visit our website or interact with our online Services, we may automatically collect certain technical and usage information, including:
We may collect this information through cookies, pixels, analytics tools, logs, and similar technologies.
d) Information from Third Parties
We may receive information from third parties, including:
3. Information Processed on Behalf of Our Clients
SpykeAI provides AI services and automations that may process personal information on behalf of our business clients. For example, a Client may use our Services to operate an AI Voice Agent, Chatbot, lead qualification system, CRM automation, appointment system, or customer-support automation.
In these situations, the Client may determine what information is collected and how it is used. The Client may therefore be responsible for:
- Determining the lawful basis for collecting and processing personal information
- Providing appropriate privacy notices to its customers or users
- Obtaining required consents or permissions
- Determining appropriate retention periods
- Responding to data-subject requests where applicable
- Ensuring that its use of the Services complies with applicable laws
SpykeAI will process such information primarily to provide the contracted Services and according to the Client's instructions, applicable agreements, and applicable law.
4. AI Voice Agents, Calls and Recordings
Certain SpykeAI Services may involve automated voice calls, voice conversations, call recording, transcription, voice analysis, or other forms of voice processing. Depending on the configuration, we may process telephone numbers, voice recordings, call transcripts, conversation metadata, call duration, and information generated by the AI system.
Where SpykeAI provides an AI Voice Agent to a business Client, the Client is generally responsible for determining whether call recording, automated calling, transcription, disclosure, consent, or other telecommunications requirements apply to its particular use case. SpykeAI does not provide legal advice regarding these requirements.
5. How We Use Personal Information
We may use personal information for purposes including:
We may also use aggregated or de-identified information for analytics, research, service improvement, and business purposes where such information can no longer reasonably be used to identify an individual.
Additional Privacy Practices
6. AI and Automated Processing
Our Services may use artificial intelligence and machine-learning technologies to process information and generate outputs. Depending on the Service, AI systems may analyse text, process conversations, transcribe voice, generate responses, classify information, qualify leads, schedule appointments, generate content, trigger workflows, or perform other automated tasks.
AI-generated outputs may not always be accurate, complete, or appropriate. Where our Services are configured to perform automated actions on behalf of a Client, the Client is responsible for determining the appropriate level of human oversight and review. SpykeAI does not use personal information for unrelated purposes merely because it is processed through an AI system.
7. How We Share Personal Information
We do not sell personal information for money. We may share or provide access to personal information where reasonably necessary to provide our Services, operate our business, or comply with applicable law. These parties may include:
8. Third-Party AI and Technology Providers
SpykeAI may use third-party AI models, APIs, cloud infrastructure, communication platforms, and other technology providers to deliver the Services. Depending on the Service, information may therefore be processed by third-party providers located in India or other countries.
We seek to use providers that we reasonably consider appropriate for the relevant Service. However, third-party providers operate independently and their services, policies, security practices, pricing, models, APIs, and data-processing practices may change from time to time.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, understand website usage, analyse traffic, measure advertising performance, and detect fraudulent activity.
You can manage or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.
10. Marketing Communications
We may use your contact information to send information about SpykeAI Services, product updates, educational content, offers, events, and newsletters. Where required by applicable law, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or by contacting us at contact@spykeai.com. You may continue to receive essential service-related communications.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Services, to fulfil contractual obligations, to maintain business records, or to comply with applicable legal requirements. Where SpykeAI processes information on behalf of a Client, retention may be determined by the Client's instructions.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction. Safeguards may include access controls, encryption, secure data transmission, and system monitoring. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to request access to, correction of, or deletion of your personal information, withdraw consent, opt out of marketing, or raise concerns regarding processing. Some rights may be subject to legal exceptions.
If you wish to exercise a privacy right, please contact us at contact@spykeai.com. If you are interacting with an AI system operated by one of our business Clients, your request may need to be directed to that Client.
14. Children's Privacy
Our website and Services are primarily intended for businesses and adults. We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.
15. International Data Transfers
SpykeAI is based in India and may provide Services to Clients and users located in other countries. Depending on the Service and third-party providers used, personal information may be processed or stored outside the country where it was originally collected. We will take reasonable steps to ensure international transfers are handled in accordance with applicable data-protection requirements.
16. Third-Party Websites and Services
Our website and Services may contain links to or integrations with third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party services that we do not control.
17. Business Client Data
If you are a SpykeAI Client and provide us with information relating to your customers, leads, employees, or users, you remain responsible for ensuring that you have the necessary rights and permissions to provide that information to us.
18. Data Breaches and Security Incidents
If SpykeAI becomes aware of a security incident involving personal information under our control, we will take reasonable steps to investigate, contain, and address the incident. Where notification is legally required, we will make the appropriate notifications.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, or legal requirements. When we update this Privacy Policy, we will update the Effective Date at the top of the page.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way SpykeAI handles personal information, please reach out to us.